Welcome to Peacock Surgery!
PLEASE WORK WITH US TO KEEP OUR STAFF AND YOURSELVES SAFE.
TEXT MESSAGE SENT TO ALL PATIENTS 17TH AUGUST 2021
The text Message reads:-
Over the past couple of months, we have noticed an increase in the aggression and use of abusive language our staff are receiving. We would like to remind our patients that we are working very hard to meet he needs of all our patients and any form of aggression, abuse or bad language towards our team will not be tolerated. If you are unhappy or have any concerns we would request that these are raised in the appropriate manner.
This message was sent in an effort to support our staff, not to cause upset and be taken personally by individuals - please accept our apologies. We felt that as a fellow patient you should be aware of how your practice staff are being treated by a growing number of patients. Please if you have an issue with this message don't target the reception staff who are trying their best to support you.
From all The Team at Peacock Surgery
PEACOCK SURGERY DOES NOT HAVE THEIR SUPPLY OF COVID VACCINATIONS - PLEASE AWAIT FOR INFORMTION AND DO NOT RING THE PRACTICE WITH ENQUIRIES ABOUT THE COVID VACCINATION. WE WILL SEND FURTHER UPDATES
DUE TO THE RISE IN COVID IN THIS AREA AND THE TIER 3 LOCKDOWN BEING INITIATED WE HAVE TAKEN THE DECISION TO KEEP THE SURGERY DOORS LOCKED - ONLY COME TO THE PRACTICE IF YOU HAVE A FACE TO FACE APPOINTMENT BOOKED-PLEASE.
FOR ALL OTHER ENQUIRIES PLEASE CALL THE PRACTICE.
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We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 01159580415, our opening hours are 8am until 6.30pm. If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt)
Due to coronavirus, how you contact us may be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
When you phone, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk If you have the NHSApp you can access NHS111 on it. The app is available on iOS and android.
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
The NHS APP
Use the NHS App to:
get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
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get health advice - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
register your organ donation decision - choose to donate some or all of your organs and check your registered decision
find out how the NHS uses your data - choose if data from your health records is shared for research and planning
NHS App - NHS (www.nhs.uk)
(Site updated 07/09/2021)